Service Policies

Welcome to The Battery Eater! These policies explain how my services work so you know what to expect. By booking an appointment, you agree to these terms.

General Policies

Availability
Services are subject to availability.

Timing and Flexibility
Appointment times are approximate. Some tasks may require multiple sessions.

Emergency Support
Sorry, I do not offer emergency support.

Scheduling and Cancellations

Booking Timeline
Appointments must be booked at least 36 hours in advance and can be up to 60 days ahead.

Cancellations and Rescheduling
If you need to cancel, please provide at least 36 hours’ notice.
If you have an emergency, let me know as soon as possible, and I’ll do my best to help you reschedule.

Payment

Payment Methods
I accept cash, most credit and debit cards, and mobile wallets.

Timing
I will estimate the cost before I start. Payment is due after the service is completed.

Refunds
You will need to approve the estimated cost before I can start, so I don’t offer refunds.

Incomplete Services
If I’m unable to complete the service, you will only be charged for the portion that was completed or time spent.

Service Scope and Liability

What I Do
I can replace components that either plug in or go into a slot inside a device. I also provide troubleshooting and setup assistance.

What I Don’t Do
I don’t solder or replace components that require similar tasks.

Data Backup
I highly recommend that you back up your data before I provide service to you. I’m not responsible for any data loss that could have been prevented if you backed up beforehand.

Data Recovery
My services don’t include professional data recovery. I only assist with simple backups or transfers.

Risk Disclaimer
All hardware and software changes come with some risks. By using my services, you accept these risks.

Follow-Up Support

Eligibility
Follow-up support is available for a reduced price up to two weeks after the initial service and covers the same issue or closely related concerns.

Scheduling
Follow-up visits must be booked like regular appointments. If there are no appointments available within the two week period, schedule it when you can and contact me to let me know.

External Factors
If a software update or similar change causes an issue with my service, it will qualify as follow-up support.

Privacy and Security

Data Access
I may need to access settings, installed software, or system logs to provide support. I only access what’s necessary. If I happen to see any personal information or files, it will be kept confidential unless I’m legally required to report it.

License Agreements
You must agree to any software license terms yourself. I cannot skip or agree to them on your behalf.

Passwords
I won’t need your passwords. If I happen to see one, you can change it afterward. I can help you set up a password manager and show you how to change passwords.

Data Retention
I minimize data retention and only keep what’s required by law. California requires that I keep itemized invoices, service receipts, and cost estimates for three years. These must include your information such as your name and address.

Website Tracking
I don’t use any tracking or analytics on my website other than basic stats from my hosting provider. The plugins I use may need to use cookies for them to function.

Payment Security
Payments are processed securely through Square.

Legal

Compliance
I operate in accordance with all applicable local, state, and federal laws, including California-specific requirements.

Disclaimers
While I strive for high-quality service, all work is provided “as-is” without warranties or guarantees, except as required by law.

Limitations
These policies are subject to change as needed to comply with new regulations or business needs. The most current version will always be available on my website.

An estimate as required (California Business and Professions Code Section 9844) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For further information contact the Bureau of Household Goods and Services, Department of Consumer Affairs, Sacramento, 95834.