Service Policies
Welcome to The Battery Eater! These policies explain how my services work so you know what to expect. You’ll need to understand them before you book an appointment.
General Policies
Availability
I’m open from 9 AM to 5 PM, Monday through Friday. The booking form gives you available dates and times to choose for your appointment.
Timing and Flexibility
Timing isn’t entirely predictable, so I might arrive a little early or a little late. If I think I’ll be late, I’ll call you and let you know.
Emergency Support
Sorry, I can’t help with emergencies.
Scheduling and Cancellations
Booking Timeline
You’ll need to book an appointment at least 36 hours beforehand. You can also schedule up to 60 days ahead.
Cancellations and Rescheduling
If you need to cancel, please let me know at least 36 hours before your appointment. You can call, email, or use the form on the Contact page.
If an emergency comes up, please let me know as soon as possible, and I’ll do my best to help you reschedule.
Payment
Payment Methods
I can take cash, most credit and debit cards, and mobile wallets.
Timing
I’ll estimate how much it will cost at the beginning of the visit, and payment will be after we’re done.
Refunds
I’ll let you know how much it will cost at the beginning, so I don’t offer refunds.
Unused Time
If I finish early, you won’t have to pay for time we didn’t use.
Service Scope and Liability
What I Do
I help set up new electronics and fix issues with them. Some electronics have replaceable parts, and I can replace or upgrade those. I don’t sell parts, but I can help you find the best replacements or upgrades if you need them.
What I Don’t Do
Electronics have some parts that aren’t replaceable. Unfortunately, I can’t help with those.
Data Backup
I highly recommend that you make copies of your personal photos, documents, music, and other important things on your device before I help you. There’s always a risk that something will be lost from the device we’re working on, and extra copies will make sure that if you do lose something, you can get it back. I can certainly help you here, and I can teach you how to do it yourself.
Data Recovery
Electronics have storage that holds your photos, music, documents, and so on. I can help you copy it all from one device to another, but electronic storage eventually wears out and stops working. Sadly, I can’t help you recover your stuff from storage that doesn’t work anymore. There are professionals who can, though, and I can help you find one if you need to.
Risk Disclaimer
Although I take every precaution I can, there’s always a small risk to your devices or photos, music, documents, etc. You’ll need to accept the risk when you schedule an appointment.
Follow-Up Support
Eligibility
If an issue comes back or you need more help with it, I’ll give you a lower price for two weeks after the first appointment. This perk covers the original issue and anything closely related to it.
Scheduling
Scheduling a follow-up works the same way as regular appointments. If there are no appointments available within the two week period, schedule it when you can and contact me so I can give you the discount.
External Factors
It’s possible that normal maintenance will cause an issue after I’ve helped you. If it does, it qualifies as follow-up support.
Privacy and Security
Data Access
I might need to check settings, apps, or detailed logs to help you. I only look at what’s necessary. If I happen to see any personal or sensitive information, I will keep it confidential unless I have to report it by law.
License Agreements
Apps and software normally have license terms you have to agree to before you can use them. I can’t skip those or agree to them on your behalf, but I can help you understand any technical language they might have.
Passwords
I won’t need to know your passwords. If I happen to see one, you can change it afterward. I can help you set up a password manager and show you how to change passwords.
Data Retention
I don’t keep any unnecessary information about you. I do have to keep some business records; California requires me to keep itemized invoices, service receipts, and cost estimates for three years. Those must include some of your information such as your name and address.
Website Tracking
I don’t use any tracking or statistics on my website other than basic stats from my hosting provider. The plugins I use might need to use cookies for them to work.
Payment Security
Payments go through Square, a secure payment service.
Legal
Compliance
I operate in accordance with all applicable local, state, and federal laws, including California-specific requirements.
Disclaimers
While I strive for high-quality service, all work is provided “as-is” without warranties or guarantees, except as required by law.
Limitations
These policies are subject to change as needed to comply with new regulations or business needs. The most current version will always be available on my website.
An estimate as required (California Business and Professions Code Section 9844) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For further information contact the Bureau of Household Goods and Services, Department of Consumer Affairs, Sacramento, 95834.