Have questions? The answers are here!
Frequently Asked Questions
Below are common questions for my services in general. At the bottom you can view all the FAQ’s for each of my services.
How do I book an appointment?
You can book an appointment directly through the “Book Now” page on my website. If you have any questions or prefer to schedule by phone, feel free to email me or call me during my business hours of 9AM to 5PM Monday through Friday.
What areas do you serve?
I provide at-home services in Tarzana and nearby areas in the San Fernando Valley, located in southern California.
Do you offer discounts for multiple services?
Not directly, but if we have extra time, I can certainly help you with more than your appointment was originally scheduled for. All of my services also have add-ons available that cost less than the base service.
Can I get assistance with devices not listed on your website?
Absolutely! If you need help with a device that’s not specifically listed, there’s an excellent chance I can help you. If you want to be sure, you can contact me and I’ll let you know. When you’re ready, book your appointment!
What should I do if I need to reschedule or cancel an appointment?
You can reschedule or cancel your appointment using the link in the confirmation email. It will also allow you to make changes if you made a mistake.
What forms of payment do you accept?
I accept cash, credit/debit cards, and mobile payments like Apple Pay. Invoices will be sent to the email address you used to schedule your appointment.
How do you ensure privacy and security when working with my devices?
Your privacy is my top priority. I follow strict confidentiality protocols and will never access or share your personal information without your permission. Any data transfer or configuration is done with your security in mind.
Will you provide a follow-up after the service?
Yes, I’m committed to ensuring your satisfaction, so I provide follow-up support as needed. You can always reach out if you have questions or need additional help after our session.
How long do services typically take?
The time varies based on the service and the complexity of your needs. Device setup and training sessions usually take 1-3 hours, while troubleshooting can vary more widely. Estimated times are provided on each service page.
What if my issue isn’t resolved?
If I’m unable to resolve your issue during the scheduled session, I’ll work with you to find a solution, either through follow-up visits or phone calls. My goal is to ensure you’re completely satisfied.
Do you offer remote services?
Unfortunately, no. The only exception is when a phone call is sufficient for follow-up support.
Can you help with both Windows and Mac devices?
Yes, I’m experienced with both Windows and Mac operating systems, as well as other platforms like Android and iOS. I can provide support for a wide range of devices.
Is there a warranty or guarantee on your services?
I can’t make any guarantees, but if you experience issues related to a service I’ve provided within two weeks, I’ll be happy to assist you at a reduced price.
Service FAQ’s
Device Setup FAQ
How long does the device setup service take?
Most device setups take about 2 hours, although it varies depending on its complexity and specific needs you have.
Can you help with both PC and Mac setups?
Yes! I’m experienced with both PC and Mac setups, as well as tablets and smartphones.
Do you offer training on how to use the device after it’s set up?
Yes, I can provide training during the setup session to help you feel comfortable with your new device and software.
What if I need help after the setup is complete?
I offer follow-up support, so feel free to reach out if you have any questions or need further assistance.
Can you help me set up my printer or other peripherals?
Absolutely! Peripheral setup is included as part of my service to ensure you’re fully equipped and ready to go.
Troubleshooting FAQ
How long does a typical troubleshooting session take?
It varies depending on the complexity of the issue, but most sessions take between 1 to 2 hours.
Can you help with both software and hardware issues?
Yes, I’m experienced in troubleshooting a wide range of problems, from software glitches to hardware malfunctions.
What if the issue can’t be resolved in one session?
If additional time is needed, I’ll let you know and work with you to schedule another session. I’m committed to ensuring your problem is fully resolved.
Are you able to help with printers, scanners, or other peripherals?
Yes, peripheral troubleshooting is included in my services. I can help set up and resolve issues with printers, scanners, and other connected devices.
Will you show me how to prevent similar issues in the future?
Definitely! Part of my service is to guide you on best practices and preventive measures, so you can avoid similar problems down the road.
A/V Equipment FAQ
What kind of equipment do you support?
I work with a wide range of A/V equipment, including TVs, sound systems, streaming devices, projectors, gaming consoles, and more.
Can you integrate smart home devices with my A/V setup?
Yes! I can integrate smart home devices like voice assistants, smart speakers, and other connected devices into your entertainment system.
How long does an A/V equipment setup usually take?
It depends on the complexity of the setup. A basic TV and soundbar installation typically takes 1-2 hours, while a more complex setup can take longer.
Can you help me troubleshoot my existing A/V equipment?
Absolutely! Whether your equipment isn’t functioning properly or you need help fixing a problem, I’m here to troubleshoot and resolve any issues.
Do you offer support after the installation?
Yes, I offer follow-up support to ensure your system is running smoothly and that you’re fully comfortable using it.
Software Training FAQ
How long does a software training session usually take?
The duration varies based on the software and your goals. A typical session lasts 1 to 2 hours.
What types of software can you train me on?
I can train you on a wide range of software, from office applications like Word and Excel to photo editing and video conferencing tools.
Do I need to have the software installed beforehand?
Ideally, yes, but I can help you with the installation if you need assistance before the training session.
Can I schedule multiple training sessions?
Absolutely! Many clients find it helpful to have follow-up sessions to cover more advanced features or other software.
Do you offer training for Apple and Android apps?
Yes, I can guide you through both Apple and Android apps, helping you master the tools on your phone or tablet.
Privacy & Security FAQ
How long does a privacy and security session take?
A typical session lasts 1 to 2 hours, but this can vary depending on your goals and the topics covered.
Do you cover both online and offline security?
Yes, I cover a wide range of topics, including online privacy, secure browsing, password management, and even physical device security.
Can you help me with privacy settings on my social media accounts?
Absolutely! I’ll guide you through adjusting privacy settings on popular social media platforms to help protect your personal information.
Is this service suitable for beginners?
Yes, my training is designed to be accessible for all levels. I’ll start with the basics and move at a pace that’s comfortable for you.
Do you offer ongoing training or refreshers?
Yes, I’m available for follow-up sessions if you’d like to stay updated on the latest privacy and security practices.
The Battery Eater: Expert tech support for seniors. Device setup, A/V assistance, software training, and cybersecurity education. Your comfort with technology is our mission.
The Battery Eater
Technical Support Specialist
Connect with Me
Tarzana, CA 91356
(818) 402-1896
9 am – 5 pm, Monday – Friday
contact@thebatteryeater.com